Getting Customer Interaction on Track.
COVID19 pandemic has changed the way human capital is managed globally. With the new demands of the customer and restricted human resources, managing customer engagement has become more challenging than ever. Our Unified Customer Engagement Platform offers a solution to this problem by providing one interface to manage all customer conversations.
Millennium’s Unified Customer Engagement Offerings
Social Messenger Integration
CRM integration
Mobile app integration (iOS and Android)
Analytics and Reports
Secure messaging
On-premise and cloud
Chatbot, NLP, AI
Voice call, SIP
Omnichannel integration (Audio or Video chat, SMS, Co-browse and Screen Share)
Multiparty chat
Benefits
Efficient operations
Improved customer engagement
Cost savings
Easy access for customers online and offline
Unified customer experience
Faster resolution
No Software to download
Reduce load on call center
Ensuring that your customers make an informed decision
Flexibility and agility
The ability for agents to see all interactions and history
Follow regulatory compliance standards