Unified Customer Engagement Platform

Getting Customer Interaction on Track.

COVID19 pandemic has changed the way human capital is managed globally. With the new demands of the customer and restricted human resources, managing customer engagement has become more challenging than ever. Our Unified Customer Engagement Platform offers a solution to this problem by providing one interface to manage all customer conversations.

Millennium’s Unified Customer Engagement Offerings

Mobile-Integration-with-call-center-application

Social Messenger Integration

CRM integration

Mobile app integration (iOS and Android)

Virtual-agents-backed-by-Artificial-Intelligence-AI-Machine-Learning

Analytics and Reports

Secure messaging

On-premise and cloud

24x7-access-to-the-customer-support-center

Chatbot, NLP, AI

Voice call, SIP

Live-Chat-Video-Conferencing-and-Co-browsing-capabilities

Omnichannel integration (Audio or Video chat, SMS, Co-browse and Screen Share)

Multiparty chat

Benefits

Efficient operations

Improved customer engagement

Cost savings

Easy access for customers online and offline

Unified customer experience

Faster resolution

No Software to download

Reduce load on call center

Ensuring that your customers make an informed decision

Flexibility and agility

The ability for agents to see all interactions and history

Follow regulatory compliance standards