Unified Engagement

  • October 26, 2020
  • 1min read

5 Words that Describe Customer Engagement of the Future

Customer engagement has irrevocably moved towards digital transformation post the beginning of 2020. The Annual Digital Trends report 2020 by Econsultancy and

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  • October 26, 2020
  • 3mins read

Customer Service Time Check: Unified Customer Engagement for Banks

During the pre-pandemic time, the theme of customer engagement was to delight the customers. However, post-pandemic, service agents have been inundated with

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